Meet our main digital printing partners, Kale Print | Tauranga, New Zealand
Ross Hamlyn has been Metro’s main contact at Kale Print for over fifteen years. We sat down with Ross to ask about how he has found the Metro journey, and for a quick chat about social media.
We made it! I guess our main question for you is – why do you think Metro works?
“I would say it’s loyalty. Metro has been really loyal, and because they are, we focus on giving their team good service. From our perspective, Metro’s really easy to deal with because of the likes of Nikita and Natalie, because they know what they’re doing. Their knowledge of graphic design and the printing process is good – so when they supply us artwork, it’s always correct. It’s part of being in a long standing relationship. We know what Metro expects from Kale, and vice versa, and we make each other’s lives easier.
The Metro relationship is interesting, because we’ve known Michelle personally for many years. I know how she thinks, and so I know how to relate to her, and how to pre-empt what she might be thinking, which makes our working relationship much easier. There’s a lot of trust there – whereas I probably wouldn’t be as forward with someone I don’t know as I can be with Michelle. Because she leads Metro, I can work like that with the whole team, and build those strong contacts, because I know how the Metro structure works. It makes the whole process run smoothly, seamless between the design studio and our printing team.
Do I understand what Metro does all of the time? No. It’s constantly evolving and tech-driven and responsive, so you probably will never get across all of what Metro’s up to. But that’s a good thing too, because that’s also what makes it work. They’re always adapting to what’s new, and that’s critical. Just look at how Twitter and Instagram are changing even now, they might disappear soon, they might grow, there might be something new – you don’t know. But you do have to stay across it, and I feel like Metro’s very good at doing that.”